Terms & Conditions
1. General Definitions and Terminology Used
1.1. These Terms and Conditions govern and control the use of the website
sportticketsoffice.com (hereinafter, the "Website") by any person accesing it.
1.2. A "Ticket" purchased is an admission for the selected event or match or any other sports or entertainment occasion available on
sportticketsoffice.com
1.3. The "Client" is a person who determines a contract with SportTicketsOffice.com in order to purchase entrance ticket(s) for any selected match or any other sporting event or entertainment fact that will take place.
1.4. Confirmed "In writing" is any information provided by SportTicketsOffice.com to the client that purchased ticket(s) on website via email or by post.
1.5. The "Booking confirmation": is a written confirmation provided by
sportticketsoffice.com of the booking placed by the client, sent via email to the registered address.
2. Applicability
2.1. By accessing, browsing, purchasing and/or using
sportticketsoffice.com website, client accepts that have read, understood, and agreed to be bound by these Terms and conditions and to comply with all applicable regulations. If you do not concent to these Terms and Conditions please do not visit or use this Website.
2.2. These Terms and Conditions will employ to all orders made, booking confirmations and agreements where SportTicketsOffice.com function as seller of the ticket(s). Changes, additions to or deviations from these Terms and Conditions will only function if accepted in writing by one of
sportticketsoffice.com representatives. No rights can be derived from oral conversations over the phone line or chat- all must be clearly set out in writing- email.
2.3. In an unlikely event of client failing to follow these Terms and Conditions,
sportticketsoffice.com holds the right to withdraw the client from visiting the website again in the future, void or cancel any existing order(s) and/or reserve the right to take reasonable legitimate actions against client shall this become necessary.
2.4.
sportticketsoffice.com reserves the right to update/change or amend the published content and/or Terms and Conditions at any time. The publishing of updated content and/or Terms and Conditions on the
sportticketsoffice.com will make the new terms effective immediately, thherefore binding all clients/ users of the website without exception. As a result, all clients/ users are advised to review the website independently and frequently for updates to these Terms and Conditions.
2.5. All Event tickets are purchased in a fluctuating market, thereby, their prices/ availability are subject to change at any time. For current prices all clients/ users are advised to see the
sportticketsoffice.com website.
2.6. Thank you for your order, you have been sent an email confirmation with all purchase details. It is your responsibility to read and check the email for any possible errors in the information you have provided and communicate if something needs to be changed or added, such as shipping address, email, contact phone number etc.
2.7. Please note that AOL/GMX and some Corporate Mail Servers will block our automated email. If you do not receive and email confirmation within 15 minutes after your purchase please send an email with your order number or name and surname of who placed order to
info@sportticketsoffice.com requesting a manual confirmation email.
2.8. If you have purchased tickets outside office hours (Mon - Fri: 10am - 6pm GMT) for a match that will take place within 48 hours, please send an email to
[email protected] to arrange a safe delivery.
Please never presume your order is cancelled or voided simply because you haven't received an confirmation email. Practically, it's likely your order/ booking has gone through the system and the confirmation email is in your junk/spam box or lost in cyberspace and we're re-arranging that email and preparing your tickets for delivery. Please contact us if it's not known if your booking has been confirmed and paid for or not. Online orders placed over the weekend or after business hours may not be processed until the next business day.
The user will need a username and password to access certain areas of the website. Maintaining the security and confidentiality of your username and password is your responsibility, and the Company will not be held responsible for any action taken under your username or password.
3. Agreement Conclusion
3.1. The product presented by
sportticketsoffice.com must be accepted by the client. The client must also state his/her preferred ticket(s) quantity and seating location(s) and fill out the information required on the booking form when checking out.
3.2. All clients once purchased can also call, email or live chat with Customer Service representatives available on
sportticketsoffice.com to update details of booking and requests.
3.3. As ever changes are confirmed by
sportticketsoffice.com an email will be sent to the client's acceptance of the offer made by
sportticketsoffice.com. The terms have been stated to the client and the client is in agreement with them. Sportticketsoffice.com reserves the right not to harmonize and/or conclude the agreement if/when it is reasonable to do so.
3.4. All orders and bookings made are obligatory and binding for the client. Orders and/or bookings cannot be cancelled, annulled or voided without written acceptance from
sportticketsoffice.com.
4. Prices and price policy
4.1. When placing a booking, the client accepts the difference in price between the face value of the ticket and final value advertised due to changes in supply and demand, the costs of obtaining the ticket(s) that may be hard-to-get and the cost involved in servicing, processing and delivering the ticket(s) to the client(s). Sportticketsoffice.com's prices will differentiate from the price that may be specified on the actual ticket(s); the client cannot benefit or derive any rights from this. All costs are included in
sportticketsoffice.com prices, excluding the costs for booking/handling fees. Client(s)/user(s) is liable for reading the complete listing before making a commitment to purchase ticket(s).
The client/user should also be aware that in the case he has selected an order(s) in the shopping cart but did not succeed to complete the transaction on time, he's/her's shopping cart session may run out of time or expire and he/she will need to make the purchase again, therefore price of ticket(s) might change during that time. Such a scenario might occur due to the natural fluctuation in supply and demand characterizing the secondary ticket market or other client have purchased ticket(s) at that price and they are no longer available.
4.2. Prices are given in Euros or GBP unless otherwise specified. Please check your bank for currency exchange rates.
5. Payments and purchases
5.2. All ticket prices are guaranteed at the time of the purchase placement and receiving of payment by
sportticketsoffice.com.
5.3. Accepted forms of payment are credit card (VISA, MasterCard, Maestro), Google Pay, Apple Pay, PayPal, and other alternative methods subject to availability.
Full payment for desired match must be received from client/user to guarantee the purchase and confirmation of ticket(s).
5.4. The price paid is the price that appears on the website at the moment of placing reservation, which client(s)/user(s) must accept when making final decision to buy and confirming the purchase. However, all orders are binding for the client(s)/ user(s); they cannot be cancelled without written acceptance- email of cancellation by
sportticketsoffice.com
5.5.
sportticketsoffice.com charges will show up on the client's/ user's credit card/ bank statement under the "
sportticketsoffice.com" name. Credit card payments must be verified by the credit card company; otherwise, the booking will be cancelled/ voided.
sportticketsoffice.com reserves the right to undertake a security check on all or some orders and may request proof of the client's identification; The order will be cancelled if proof of identification and/or a copy of the credit card (personal data have to covered when taking a picture or scanning the document) are not received by
sportticketsoffice.com when requested.
5.6. No changes, refunds or cancellations can be made once the purchase has been processed and accepted by
sportticketsoffice.com unless the event is cancelled and not rescheduled. As it is states in the European Law Number 31997L0007, DIRECTIVE 97/7/ED (May 20, 1997), for the protection of consumers engaging in distance contracts, it is written that once a client submits a booking for transport or accommodation or catering or leisure services or leisure events (tickets), the client is not permitted to cancel the booking. If the client does cancel, no refund will be given to the client. In the unlikely event that
sportticketsoffice.com is not able to provide the client(s) with the purchased tickets,
sportticketsoffice.com is responsible to process a full refund. However,
sportticketsoffice.com is not responsible for client's traveling and/ or accommodation expenses or any other expenses associated to it.
5.7. All client(s)/ user(s) should also be aware that in the case when order is placed in the shopping cart but did not complete (paid for) the transaction on time, the shopping cart session may expire and client/ user will have to carry out the purchase process again and price of tickets might change during that time due to someone else purchased tickets or due to natural changes in market fluctuations.
6. Delivery/ Shipping of Ticket(s)
6.1. After completing the order, the client/ user is requesting and giving automatic authorization to
sportticketsoffice.com to dispatch the ticket(s) by one of the following courier companies: OCS, Royal Mail, FedEx, UPS, DHL or
sportticketsoffice.com's own dedicated courier service.
6.2. The shipment and issue of tickets will be at the expense and risk of the client. Shipment costs include hotel delivery and pickup of tickets/ stdium collection, if applicable. A full and complete shipping address should be entered at purchase stage as well as main contact phone number where lead client can be reached. The client/ user is obliged to inform the
sportticketsoffice.com of the final delivery details or any change of such details no later that 7 working days before the event should take place.
6.3. Shipments by FedEx or other local courier service unfortunately are not insured and
sportticketsoffice.com cannot be held liable for any damage done by FedEx or other courier. Lost, late or misplaced ticket deliveries are the responsibility of the courier and not
sportticketsoffice.com
6.4. If the client's hotel reception/ concierge or any person who is due to sign for the post at the address provided by client/ user for shipping the tickets refuses to accept the ticket delivery or no one is available at the address to accept post or Courier company is not delivering to certain area/address and such delivery is returned to
sportticketsoffice.com by FedEx or other local courier, the client shall be deemed as waiving his/her right to delivery and no refund/ compensation is issued in this case. The client shall be required to compensate
sportticketsoffice.com for the costs that has been charged for the returned shipment.
6.5. Tickets are normally shipped or emailed from the delivery office of
sportticketsoffice.com 3-5 days before the event, although this is subject to change due to high profile events and date of event. The exact delivery method will be confirmed with all clients via email before the event, as for selected events there may be organized a collection point.
6.6. If a shipping is not possible (due to the late release of tickets, or late purchase for example), or by the client's request, tickets will be sent to a hotel or local pick-up point near to the event venue on the day of the event. If delivered to a pick up point near to the event venue,
sportticketsoffice.com will start to deliver the ticket(s) two hours before the event time, up until the start of the event. If the client does not arrive by that time to pick up the tickets, no refund will be given to the client. Unfortunately we cannot copy, duplicate or re-issue tickets as they are assigned individually to every order. If tickets are transferable via mobile application client(s) have to accept them within 24 hours after the have been transferred, if client fails to accept them after that time tickets will considered as delivered and no refund or replacement can be issued.
6.7. Most sports tickets, such as for Premier League, Champions League matches, Serie A and Spanish League matches, will be delivered or emailed to the hotel or any residential address where client is staying 1-2 days before the event. The client must provide hotel stay details to
sportticketsoffice.com if this is necessary. The client will be responsible for receiving the tickets from the courier at the hotel. If for any reason the hotel refuses to accept the tickets from the courier, the client will be solely responsible.
sportticketsoffice.com recommends that the client inform the hotel's reception or concierge about the expected delivery. For more specific information about shipments, contact the
sportticketsoffice.com sales team near to the time of the event.
6.8. The client must inform
sportticketsoffice.com of any changes to the address where the tickets can be delivered up to 72 hours before the event.
sportticketsofice.com does not take responsibility if the change of address is received after this deadline.
6.9.
sportticketsoffice.com will not be responsible for undelivered tickets that are the result of misinformation given by the client such as wrong address, post code, client not updated shipping addres on time before delivery, client refusing to accept post, client not being at home/ office/ hotel etc when delivery was attempted and tickets are still with courier/ postman. Also if client is not answering phone/ email or a third party communication carrier's failrue occurs such as no network coverage, server malfunction, delay in emails response or attempts to contact client, the client will be responsible for such undelivered tickets; no refund will result to the client. All changes in delivery details MUST be accepted and confirmed by
sportticketsoffice.com via email. Client also shall obtain a letter of refusal to the stadium from stadium's officials if not permitted for some reson to access the seat or seats. The usage of booked ticket(s) are at recipients discretion and if ticket(s) are not used to access the venue for some reason after they have been received from us, no replacement ticket(s) or refund or reimbursement is available, this also applicable to rescheduled match dates and time.
6.10. If you receive tickets from the Seller that are not the tickets you ordered or tickets that are invalid and not honored at the venue, we strongly advise you to Contact Us to report the issue. Issues must be reported within 14 days after receiving the tickets otherwise this will no longer be covered by the Buyers Guarantee. Should you experience problems with your tickets on the day of the event you must contact SportTicketsOffice.com minimum 48 hours of the incident to report the issue. In certain circumstances, you may be required to complete a Claim Form and provide additional information in order to claim a refund
Forms must be returned to SportTicketsOffice.com 2 working days after receiving them, in order to apply for a refund. SportTicketsOffice.com reserves the right to prohibit anyone who brings a fraudulent claim from having further access to our website.
7. Tickets and access to venue
7.1. The customer accepts, on behalf of
sportticketsoffice.com, that in unlikely event of tickets are available in a higher or lower category than the category purchased on the website,
sportticketsoffice.com will deliver the tickets in a higher or lower category and will charge or refund the extra amount per ticket that results from the different category after confirming all changes with client.
7.2. For each event,
sportticketsoffice.com can deliver to the client an E-Ticket which must be printed by client before the event and scanned at the entrance, a Match Day Paper Ticket, a Season Ticket (card) or Member Card. When the client receives a Season Ticket/Member Card, it can only be used once for the date and event booked through
sportticketsoffice.com. Once the event is finished, the client must return back the Season Ticket/Member Card to
sportticketsoffice.com after receiving instructions from
sportticketsoffice.com or the suppliers of
sportticketsoffice.com or its business partners. Such instructions may be given by phone, email or a letter attached to the Season Ticket/Member Card and placed inside the envelope. All clients that are staying at a hotel/ motel/ B&B in the city where event will take place are advised to leave the Season Ticket/Member Card inside an envelope at the hotel/hostel/B&B front desk on the same night after the end of the event. The client is required to write the name of
sportticketsoffice.com on the envelope (or other names given in instructions from
sportticketsoffice.com or its couriers). If client is refusing to return the Season Ticket/Member Card within 24 hours after the end of the event,
sportticketsoffice.com will charge the client 100 GBP per day for each Season Ticket/Member Card, beginning from the end of the 24-hour period after the event's end until the return of the Season Ticket/ Member Card to
sportticketsoffice.com offices or courier, or 650 GBP for each Season Ticket/Member Card.
7.3. The client/ user, by accepting the Terms and Conditions written under terms and condition section, complies that tickets for sports events can be in any home or away section but only in an unlikely event of certain tickets not being available. The client consents that she/he will not have any claim against
sportticketsoffice.com regarding the home or away ticket. For any type of ticket(s), the client must act and dress accordingly, as stated on the ticket by the event organisers or promoters. For example, if client's seat is located in the home team section, the client will not be allowed to enter the venue if wearing the clothing of the visiting team, and vice versa. These guidelines regarding proper conduct and behavior and dress codes in home and visiting sections are given with the understanding that the client's attendance at any sports event is at his/her own risk and discretion and that client have read such instructions before attending event.
8. Special Provisions and Liability
8.1. For certain music and sport events, tickets may display a name that does not match the name of the client or the user of the ticket.
sportticketsoffice.com cannot be held liable if the client and/ or user of the ticket is refused access to the event due to this discrepancy.
8.2. The client/ user of the ticket purchased on the
sportticketsoffice.com must act and behave in an orderly fashion and must follow all instructions given by the organiser/promoter of the event.
8.3.
sportticketsoffice.com will not be held responsible should the promoters/organisers of an event or other relevant authorities such as stewards eject the client from the venue due to the acquisition of the tickets on the secondary market. By purchasing tickets on the website, the client acknowledges and accepts that the tickets have been purchased in the secondary market and not from an official box office related to the official promoters; thus, the client will be fully responsible for this action. If the client is ejected from any venue in the United Kingdom due to the contravention of section 166 on Criminal Justice and Public Order Act 1994, he/she agrees and ackowledges to be fully responsible for such action and for the purchase of the tickets through
sportticketsoffice.com. The client agrees that he/ she will not have any claims against or demand from
sportticketsoffice.com and will not be awarded a refund for the tickets. Any data, information and content that is available through this website - is published as a service only, all data, content and information is subject to various updates, which might occur from time to time and all clients/ users are advised to independetly verify all necessary information.
sportticketsoffice.com is not affiliated nor endorsed by any of the clubs, teams, venues or organizations published on this website.
8.4.
sportticketsoffice.com will not be held responsible should the organisers of an event or the relevant authorities deny admission to the client and/or user of a ticket delivered by
sportticketsoffice.com to an event , unless there has been an intentional act, omission or example of gross negligence on the part of
sportticketsoffice.com
8.5. The client/ user of a ticket shall visit an event at his/her own risk, i.e.
sportticketsoffice.com shall not be held responsible/ liable for damages that the client/user may suffer whilst travelling to or from the event or whilst attending the event. This holds true in cases of undelivered tickets by
sportticketsoffice.com as well.
8.6. The fixtures's categories advertised and published by
sportticketsoffice.com for tickets shall not harmonize with categories used by the organisers of an event for which the tickets have been supplied. The client cannot, therefore, derive any rights from the category class and/or ranking used by
sportticketsoffice.com. However,
sportticketsoffice.com will bring to a minimum any inconveniences in case of certain category being unavailable.
8.7. The client/ user of the ticket supplied by
sportticketsoffice.com must obtain any relevant information regarding updated times/dates and other changes to the event schedule provided by the organisers.
sportticketsoffice.com does not have any obligation to inform the client/user of such updates and changes, however our customer service team will do their best to update all clients before the event.
8.8. Events that have been annulled or cancelled or moved to another date are at the expense and risk of the client/ user of the ticket and cannot be viewed as a shortage on the part of
sportticketsoffice.com Thus,
sportticketsoffice.com shall not be liable to pay for any reimbursements incurred by such cancellations or movements of events. The client is totally responsible for obtaining the information about correct dates and starting times of concerts and events. Clients should also note that football matches can be rescheduled to fit into Champions League, Premier League, FA CUP, Europa League, EFL CUP or other League's or Cup's obligations and/or television coverage; such changes can occur with very short notice.
sportticketsoffice.com recommends that the client reserve both Saturday and Sunday for such matches when making travel plans. Clients should also ask the hotel 's concierge, inquire with the local press or search official websites for exact times and locations upon arrival.
8.9. Should an event be cancelled, altered or modified and a replacement event not take place, the client must not approach
sportticketsoffice.com for a reimbursement, refund or compensation. Clients shall contact the organisers of the event to seek for a refund for the original value of the ticket, if possible. Should a replacement event take place, the client must contact the organisers in order to claim a replaced ticket for the new event, however, normally initial ticket is valid for rescheduled event.
8.1.1. The content published on the
sportticketsoffice.com website is without obligation or commitment, thus the client cannot derive any rights towards
sportticketsoffice.com in relation to the content or the included links. The client/ user will need a username and password to access certain areas of the website, such as personal account to check order details. Maintaining the security and confidentiality of your username and password is client's sole responsibility, and
sportticketsoffice.com will not be held liable/ responsible for any actions taken under your username or password.
8.1.2.
sportticketsoffice.com's prices are subject to the fluctuations of the market that is related to the natural demand and availability of certain tickets for certain events. The client/ user cannot derive any advantages or rights from the increases or reductions to price once the user/ client has accepted an offer from
sportticketsoffice.com
8.1.3. Any liability of
sportticketsoffice.com shall be restricted and limited to the amount that the user/ client has paid for the aforementioned ticket or tickets.
8.1.4. Tickets for the same fixture or event bought within one booking/order will very likely get their seats together. Two seats are always guaranteed to be seated together which means there will be no seats in between them. Also, for more that 2 tickets all clients/users are advised to contact customer service to confirm availability. All tickets advertised are officially supplied from the club whatsoever.
9. Brochure at sportticketsoffice.com
9.1. The information stated in the brochure is subject to changes that can result from price/ time/ date/ availability changes. Amounts mentioned on the website are based on prices, exchange rates, duties and taxes known by sportticketsoffice.com at the time or printing/website updates.
10. Information about sportticketsoffice.com
10.1. SportTicketsOffice.com is operating on behalf of ONLINE TICKETING SOLUTIONS SIA, Company number: 45403057411, Registered in Latvia, Raina 87-103, Jurmala LV-2016
10.2. Sportticketsoffice.com is a commercial company that specialises in offering tickets to sold-out and/or popular events and other hard-to-get tickets.
10.3. Sportticketsoffice.com obtains tickets on the secondary market, thus the prices listed on the website are a good reflection of the degree of difficulty in obtaining the tickets. sportticketsoffice.com is not connected to any box office, nor is sportticketsoffice.com sponsored by any of the venues, teams, performers, organisations or organisers whose tickets are sold through the website.
11. Cancellations and Refunds
11.1 No changes, refunds or cancellations can be made once the purchase has been processed and accepted by sportticketsoffice.com As recorded in the European Law Number 31997L0007, DIRECTIVE 97/7/ED (May 20, 1997), for the protection of consumers engaging in distance contracts, it is written that once a client submits a booking for transport or accommodation or catering or leisure services or leisure events (tickets), the client is not permitted to cancel the booking. If the client does cancel, no refund will be given to the client. Sportticketsoffice.com will credit the client’s account on the sportticketsoffice.com website for the amount of the undelivered tickets only; the client can draw on this amount to purchase other tickets. In case client refuses to accept tickets, also no refund or compensation to be given to client unless client and sportticketsoffice.com agrees over emails that tickets are subjest to cancellation fee of 30% of the total amount paid by client or sportticketsoffice.com will attempt to resell client's tickets on the website, this also subject to 20% processing and handling fees. In the case that sportticketsoffice.com issues a client a written approval for a refund for any reason, the refund will be made up to 30 (thirty) working days or business days from the date of issue. Sportticketsoffice.com will not be held responsible for delays caused by the client’s bank or credit card company.
12. Covid-19
12.1 If the booked event is cancelled or played without spectators we will cancel the booking and a credit will be applied.
12.2 If the booked event is postponed to a later date and will be played with spectators and sportticketsoffice.com is able to provide the ordered tickets, but clients cannot or do not want to travel anymore, we will put up the tickets for resale. Without any guarantees given in advance, we will try to resale the ordered tickets for the market price of the time of the resale. It could be possible that the prices are different compared to the original booking. Agencies are allowed to resale the tickets themselves as well. Alternatively, order is valid for new date and time and we can leave everything as is and client will be able to attend the match once new date is confirmed after it have been postponed. Where the situation arises that an event may be changed or postponed then all ticket(s) shall be transferred to the new dates. All dates and kick-off times are subject to change due to TV commitments and is the customer's responsibility to check any changes. If the new event date is unsuitable for you then we are unable to offer a refund unless we receive a refund from the organizer.
12.3 If the stadium capacity is less than 100% for the booked event, The Website may be forced to cancel bookings due to the event organizer not being able to supply the full allocation. If The Website is forced to cancel bookings, a credit will be applied.
12.4 If an event will take place without spectators OR with a partial filled stadium and The Website is not able to supply the ordered tickets due to low availability, the Website will refund or credit the amount of the tickets only. The Website is not responsible for any other costs than the ticket booking made by the agency or the end-clients, this also applies to clients that got infected with covid-19 or any of it's variants and due to that cannot attend the event any longer. Also all clients are strongly advised to familiarize themselfes with stadium regulations regarding covid-19 regulations before attending the event - covid-19 pass, PCR testing, Covid check form etc as the website is not responsible for clients not complying with all or individual stadiums rules breach shall this occur.
By purchasing, holding or using ticket/s purchased on the website, you confirm that
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You will not attend the match/es if you have symptoms of COVID-19 (high temperature, persistent cough, loss of sense of taste or smell)
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You understand that the law now requires you to have a valid COVID Pass or evidence of a negative test taken in the 48 hours before the match in order to attend match/es, and if you are unable to show either, you will be refused entry to the stadium
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You have a valid NHS COVID Pass or international equivalent/you will bring evidence of a negative lateral flow test taken in the 48 hours before the match/es with you to the stadium.
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